Why US Businesses Are Turning to AI-Powered Call Center Monitoring Tools
In the fiercely competitive landscape of American business, customer experience (CX) isn’t just a buzzword; it’s a make-or-break differentiator. For many companies, the call center remains the beating heart of their customer interactions, a crucial touchpoint that shapes perceptions, builds loyalty, and drives sales. Yet, for decades, monitoring these vital hubs has been a labor-intensive,…
